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Learning and Development for the 21st century

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Providing the latest leadership and organisational development thinking. To keep up-to-date with the latest insights around organisational development and Primeast news, subscribe below.

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Hybrid Working - 7 Top tips for better teamworking


Date: 11/10/2021     Author: Primeast
Categories: Articles
Tags: Leadership, Values, Behaviour, Culture, Teamwork, Resilience

Hybrid Working is no longer a thing of the future. Its here now and the reality is starting to hit for many leaders and organisations. Do you need to upskill your leaders or teams to help them adapt? Check out our 7 Top tips for better hybrid teamworking.

What is Psychological Safety and why is it important?


Date: 09/09/2021     Author: Primeast
Categories: Articles
Tags: Teamwork, Inclusive, Purpose, Leadership, Remote Working

Psychological safety is a term used in workplaces to ensure that individuals feel that they can speak up, as well as having the space and comfort to do so. Do your leaders promote psychological safety at work?

Cultural Alignment - the Bedford College Group


Date: 08/09/2021     Author: Clive Wilson
Categories: Articles
Tags: Values, Purpose, Culture

Exploring societal purpose with the Bedford College Group, defining a clear purpose for the future that is compelling and engages and reflects the aspirations of the key stakeholder groups. Clive Wilson reflects on the project and its outputs.

A New Approach to Culture Transformation


Date: 14/07/2021     Author: Primeast
Categories: Articles
Tags: Leadership, Culture, Purpose

Culture transformation - a new perspective. We explore the new age of culture transformation and how the pandemic has impacted on the challenge and complexity of transforming organisational culture. Culture 5.0 - are we there yet?

The Joy of Work


Date: 13/07/2021     Author: Dr Matt Walsh
Categories: Article
Tags: Leadership, Culture

Finding joy at work requires understanding of purpose - personal and professional. If you're not sure, start with your passion. Dr Matthew Walsh, leader and coach in the health and care sector reflects on how leaders can start to create the conditions needed.

The Leadership Conversation


Date: 15/06/2021     Author: Primeast
Categories: Podcast
Tags: Podcast, Leadership

Join in the Leadership Conversation - our new series of podcasts with Martin Carver, Primeast. Uncovering the challenges and mysteries of senior leadership. In this first extended episode, Martin is joined by Joy Medos and Michael Bieder, experts and partners in the field of leadership development.

Transformational Leadership in the VUCA World


Date: 15/06/2021     Author: Primeast
Categories: Articles
Tags: Leadership, Change, Emotional Intelligence

Transformational leadership in a VUCA world requires a VUCAR response - vision, understanding, capabilities, agility and resilience. And whilst self-awareness is the key, it is important to focus on developing your teams and building strength across the organisation.

Why the Leadership Journey Matters


Date: 17/05/2021     Author: Primeast
Categories: Article
Tags: Leadership

Research shows that the stages of life exist in the same sequence in all cultures and align with the leadership journey. What stage have you transitioned to?

Primeast wins Queen's Award 2021


Date: 29/04/2021     Author: Primeast
Categories: News
Tags: News

Primeast receives the Queen's Award for Enterprise, International Trade, 2021. A fantastic achievement for the team. Thanks to all our clients and partners who've engaged and supported us over the years.

Analytical Skills Vs Critical Thinking


Date: 20/04/2021     Author: Primeast
Categories: Articles
Tags: Behaviours, Culture, Leadership

Analytical skills and critical thinking are crucial to business performance - but research shows that they are often lacking. This gives you an opportunity to develop your managers and leaders.

Skills for a Changing World


Date: 30/03/2021     Author: Primeast
Categories: Events
Tags: Behaviours, Communication, Emotional Intelligence, Engagement, Leadership, Teamwork

Let's get 'future ready'. As part of the Nuclear Skills Festival 2021, Primeast were delighted to partner up with Women in Nuclear UK for the sixth year running. Find out more about the workshops we hosted as part of the theme - 'Skills for a Changing World'.

Leading Through Effective Communication


Date: 26/03/2021     Author: Primeast
Categories: Articles
Tags: Behaviours, Communication, Emotional Intelligence, Engagement, Leadership, Teamwork

Communication is the heart of good leadership. We discuss five strategies of leading through effective communication and how to employ them for maximum advantage.

This is not just another online training programme...


Date: 23/03/2021     Author: Client Solutions
Categories: Articles
Tags: Engagement, Facilitation, Innovation, Remote Working, Learning and Development

Take a look at the short VILT Showcase video to get a flavour of 'virtual instructor led training' that harnesses the powerful, experiential and transformational elements of face-to-face learning. Developing carefully designed, meaningful, engaging learning experiences.

Four opportunities to develop skills for the future


Date: 12/03/2021     Author: Primeast
Categories: Events
Tags: Leadership, Barrett Values, Communication, Culture, Leadership Circle, PrimeFocus, Purpose

Primeast is delighted to be supporting WiN for the 6th year running. We are running 5 workshops during the virtual Nuclear Skills Festival. Find out about the workshops, access free resources and sign up to the Nuclear Skills Festival here.

Leading to Prime


Date: 08/03/2021     Author: Russell Evans
Categories: Articles
Tags: Culture, Engagement, Leadership, PrimeFocus, Purpose

Prime is the optimum area on an organisational lifecycle, where the organisation finally achieves a balance and healthy tension between control and agility. The context is always changing, Russell Evans describes the traits your leaders need to lead your organisation 'to Prime'.

Developing mental toughness: A How-to Guide (Part 2)


Date: 26/02/2021     Author: Martin Carver
Categories: Articles
Tags: Leadership, Resilience

Organisations can make use of some simple measures to help enhance the mental toughness of their staff. Including the use the Four Cs, helping to develop strategies to build mental toughness.

Developing organisational resilience: (Part 1 Mental Toughness)


Date: 24/02/2021     Author: Martin Carver
Categories: Articles
Tags: Leadership, Resilience

Developing mental toughness and organisational resilience are essential factors for businesses hoping to excel in a VUCA world. Understanding the 4 Cs and the importance of developing emotional intelligence.

Managing change and disruption


Date: 22/02/2021     Author: Clive Wilson
Categories: Articles
Tags: Innovation, Culture, Leadership

Disruption can be a powerful force in shaping your business, but scenario planning allows you to intelligently manage this change.

Stages of adult development - where are you on the journey to Purposeful Leadership?


Date: 16/2/2021     Author: Clive Wilson
Categories: Articles
Tags: Purpose, Leadership, Values

Clive Wilson interviewed colleague Gary Edwards about the stages of adult development and asks if you know where you are you on your journey to leading with purpose.

How intrapreneurism is becoming crucial for talent management


Date: 15/02/2021     Author: Primeast
Categories: Articles
Tags: Leadership

Intrapreneurs can add real value to a business, but leaders have to create the correct environment to motivate and nurture intrepreneurism within the organisation.

The power of experiential leadership development - virtual learning


Date: 12/02/2021     Author: Russell Evans
Categories: Articles
Tags: Learning and Development

Immersive and experiential leadership development is something that can build the confidence of individuals and open up new avenues of thought in corporate problem-solving. And it can be done virtually - with the right skill

Follow Simon Sinek: Find your Why and Unlock the Benefits of Value-Driven Leadership


Date: 03/02/2021     Author: Primeast
Categories: Articles
Tags: Leadership, Purpose, Culture, Values, Barrett Values, Change, PrimeFocus, Remote Working

What’s your why? Your values and purpose? Your story? Start your journey of self-discovery and you’ll connect more deeply, engage, and inspire.

Why teamwork lies at the heart of a successful matrix structure


Date: 2/2/2021     Author: Simon Tarver
Categories: Articles
Tags: Teamwork

Those working within a matrix structure will work at their best when teamwork is placed at the heart of the matrix. Read more about that role and how to establish strong teams.

Closing the Culture Gap


Date: 26/01/2021     Author: Darren Carrington
Categories: Articles
Tags: Leadership, Barrett Values, Culture, Inclusive, Values, Behaviours

Leaders with high cultural intelligence learn which actions will and won't enhance effectiveness, developing CQ is critical to personal and organisational success. Particularly in a multi-cultural environment.

How to boost collective leadership effectiveness


Date: 26/1/2021     Author: Russell Evans
Categories: Articles
Tags: Leadership

How a Primeast Leadership Development programme can improve the effectiveness of your collective leadership team using The Leadership Circle to transform organisational performance

Barrett Values: Why we took the test


Date: 16/02/2021     Author: Gary Edwards
Categories: Articles
Tags: Barrett Values, Values

With so much focus on values and how they've changed during the pandemic, we review the results when we completed our own cultural survey. Take a glimpse into the attitudes and aspirations of our clients, associates and staff at Primeast which were highlighted in the results.

An Overplayed Strength can become a Weakness


Date: 11/01/2021     Author: Russell Evans
Categories: Articles
Tags: Leadership, Learning and Development, Leadership Circle, Behaviours

Being aware of your strengths as a leader, and using them, is a key to success for you and your team. Overplaying a strength can become a weakness. Russell Evans shares 3 might be holding you back.

10 Critical Skills Needed for Developing Leaders


Date: 05/01/2021     Author: Primeast
Categories: Articles
Tags: Leadership, Culture, Change, Learning and Development, Resilience

As well as the hard, technical skills necessary to lead with authority and knowledge, soft skills are crucial for leadership success.

A Human Enterprise


Date: 17/12/2020     Author: Russell Evans
Categories: Articles
Tags: Leadership, Learning and Development, Change, Culture, Values

In his book ‘A Promised Land’ former US President Barack Obama describes that part of his intent in writing the book was to lift the veil on the role of The President and the government to show that they form a “human enterprise like any other”.

Why being assertive can benefit your business


Date: 12/12/2020     Author: Sarah Cave
Categories: Articles
Tags: Leadership

Assertiveness is a trait that can provide some excellent benefits to businesses. It therefore pays to understand what assertiveness can do for you and how it can achieve better results.

What will leadership look like in the future?


Date: 10/12/2020     Author: Primeast
Categories: Articles
Tags: Leadership, Culture, Remote Working

Traditionally, leaders have been extroverts. Of course there are many notable exceptions - is now the best time for introverted leaders? | Primeast

Transparent communication at the heart of business performance


Date: 1/12/2020     Author: Primeast
Categories: Articles
Tags: Leadership, Communication

Clear communication lies at the heart of ensuring businesses are working well and performing at their best.

It's all about leadership right? Yes...but don't forget to manage as well!


Date: 23/11/2020     Author: Russell Evans
Categories: Articles
Tags: Leadership, Learning and Development

Why does Management have a less glamourous reputation than Leadership for delivering results and making an impact?

How resilient do you feel right now?


Date: 20/10/2020     Author: Primeast
Categories: Development Resources
Tags: Leadership, Behaviours, Resilience, Remote Working

Our resilience is being tested now more than ever, how's yours doing? Take the anonymous Primeast assessment to help identify the areas you might want to focus on to help maintain a strong and healthy performance.

Leadership Immersion - resulting in transformational learning


Date: 6/11/2020     Author: Clive Wilson
Categories: Articles
Tags: Leadership, Learning and Development

How we employ experiential learning to stimulate a 'whole person' response to situational learning which has proven to affect often life-changing results.

Are you Moved to Lead?


Date: 02/11/2020     Author: Primeast
Categories: Articles
Tags: Leadership

Are you moved to lead? Exclusively intellectual learning is clearly useful for gaining new information, but it is ultimately insufficient for transformational leadership development. Understanding the Mind/Body approach to leadership might help.

Behaviours to develop trust within remote teams


Date: 23/10/2020     Author: Primeast
Categories: Articles
Tags: Leadership, Teamwork, Culture, Remote Working

These tactics to extend the reach of your company culture describe behaviours which could develop and maintain trust at work, now that managers must lead remote and dispersed teams.

Long live continuous dialogue!


Date: 17/10/2020     Author: Primeast
Categories: Articles
Tags: Leadership, Engagement

Employee engagement can be a difficult task, but understanding the issues of staff is something all effective organisations will be committed to achieving.

What is facilitation and how to excel at it


Date: 01/10/2020     Author: Warwick Abbott
Categories: Articles
Tags: Leadership, Facilitation

The role of the facilitator is so much more than the leader of meetings. Warwick Abbott explains how businesses can make the most of these skilled professionals.

Fighting, not conflict, is a sign of dysfunction


Date: 28/9/2020     Author: Simon Tarver
Categories: Articles
Tags: Leadership, Teamwork, Culture, Values, Purpose

Conflict can be positive within a team. But if it turns to fighting it has massive ramifications for companies. If teams become dysfunctional and fighting takes root, productivity and innovation will take a nose dive.

The power of generative listening


Date: 22/9/2020     Author: Clive Wilson
Categories: Articles
Tags: Leadership, Learning and Development

Generative listening requires a significant shift in a leaders mindset, away from being certain of the best way forward and taking ownership towards greater humility - they don't have all the answers and engaging others in support of a shared purpose, a more powerful sense of direction emerges.

Nancy Mattenberger, Infor speaks to Sarah Cave


Date: 09/09/2020     Author: Primeast
Categories: Articles
Tags: Leadership, Purpose, Culture

Congratulations to Nancy for being voted one of the Top 25 Women Leaders in IT Services 2020! In 2015 she shared with us her journey, the challenges she's encountered as a female leader, and her tips for those looking to get to the top.

Leading behavioural change


Date: 25/08/2020     Author: Clive Wilson
Categories: Articles
Tags: Values, Behaviours, Culture, Change, Leadership

Understanding your own values and behaviour is an important first step in bringing about successful change within your organisation. How shared values and culture will unite teams in pursuit of the organisation's vision

What's Important Now


Date: 30/06/2020     Author: Primeast
Categories: Events
Tags: Leadership

Join us for our free 3 part Leadership webinar series designed to help leaders begin to build a better future after the great PAUSE. Examining your role as individual, team leader and the wider organisational context. Introducing a range of proven tools and self-assessments

Returning to work


Date: 23/06/2020     Author: Sarah Cave
Categories: Articles
Tags: Teamwork, Leadership

Sarah Cave, Head of Leadership, reflects on the value of coaching during this 'Return to Work' phase. With remote working now an accepted norm, how does a leader build trust and confidence and a sense of connectedness with remote and complex team structures?

The Next Adventure - creating opportunity from crisis


Date: 20/06/2020     Author: Russell Evans
Categories: Articles
Tags: Leadership

Russell Evans considers the opportunity for leaders to re-imagine a new and better future in a post pandemic world and how leaders can begin to create a vision for the future

Understanding your Purpose


Date: 16/04/2020     Author: Sarah Cave
Categories: Development Resources
Tags: Purpose, Leadership

Follow this free recorded session, in your own time, as Sarah Cave guides you through the process as you complete your PVA and explore the true nature of your personal values and purpose. Helping you develop the awareness of what drives you personally and professionally

Building resiliency as leaders


Date: 14/04/2020     Author: Chris Lazenby
Categories: Articles
Tags: Resilience, Leadership

Chris Lazenby, Primeast Associate, suggests some practical ways you can build resilience as a leader during these uncertain times. How managing your own state will ensure you can support your teams more effectively

How to lead in uncertainty


Date: 16/3/2020     Author: Martin Carver
Categories: Articles
Tags: Leadership

Martin Carver reflects on the challenges facing all leaders at the present time: how to lead with clarity, vision and purpose in the face of such unpredictable and uncertain times. Introducing the VUCAR response as a framework to guide you

Why purpose matters more than ever


Date: 12/3/2020     Author: Clive Wilson
Categories: Articles
Tags: Purpose, Leadership, PrimeFocus

Clive Wilson considers how PrimeFocus can be used as a framework for leaders to stay true to purpose despite the current challenges. Helping you manage the short term and long term perspectives

Are you fit to lead?


Date: 25/2/2020     Author: Sarah Cave
Categories: Articles
Tags: Resilience, Wellbeing, Leadership

Sarah Cave, Head of Leadership at Primeast shares insights into being fit to lead with tips around managing stress, diet and even sleep. With practical tips you take start on today to manage your own and the wellbeing of your teams

How to create an inclusive culture


Date: 7/2/2020     Author: Simon Tarver
Categories: Articles
Tags: Culture, Leadership, Teamwork

Simon Tarver writes about his experiences of working with teams, the damaging notion of 'them and us' and the importance of a clear understanding of purpose and vision to mobilise, engage and unify teams

How to lead in a VUCA world


Date: 04/01/2020     Author: David Evans
Categories: Articles
Tags: Leadership

David Evans reflects on the need for a new set of skills in a rapidly changing world that will help leaders navigate the challenge and uncertainty they face on a daily basis. And why we must focus on learning and development that develops the internal operating system

Self-awareness - the beginning of leadership


Date: 22/11/2019     Author: David Evans
Categories: Articles
Tags: Leadership

Inspired by Antony Tjan, David Evans considers the whole person leadership approach and why it is critical when investing in improving leadership effectiveness. And why the first step in any development journey is self-awareness

The leadership ecosystem


Date: 29/10/2019     Author: Clive Wilson
Categories: Articles
Tags: Leadership

Exploring the nature of dispersed leadership and how it can be applied in the context of a complex leadership system; the subject of our latest Talent Forum. Leaders explore a topical workplace challenge facilitated by Clive Wilson using action learning sets.

Leading with authenticity and integrity


Date: 15/10/2019     Author: Primeast
Categories: Articles
Tags: Leadership

A shining example of leading with authenticity and integrity to ensure a level playing field whilst building trust among your stakeholder groups - a valuable lesson for any leader

Are you a snowplough employer?


Date: 17/9/2019     Author: Clive Wilson
Categories: Events
Tags: Leadership

Clive Wilson Primeast and Denis Kelly ESB explore the millennial or "Snowflake" Generation at Dublin Talent Forum. How to source, grow and retain technical talent that can develop the future skills that currently don't exist but will be critical to our future as a business.

The 5 creative competencies you need to succeed


Date: 21/8/2019     Author: Sarah Cave
Categories: Articles
Tags: Leadership, Leadership Circle

Sarah Cave explores how the Leadership Circle can help you understand the critical competencies Leaders need to be able to lead an organistion through change and challenge and how to improve your leadership effectiveness

The Primeast 'Leadership Cycle'


Date: 30/7/2019     Author: Sarah Cave
Categories: News
Tags: Leadership, Leadership Circle

Primeast's Leadership Cycle and the parallels we can draw with our Leadership Circle diagnostic tool which we use to help develop outstanding leaders

How to foster purposeful leadership


Date: 14/7/2019     Author: Clive Wilson
Categories: Articles
Tags: Purpose, Leadership, Leadership Circle

Clive Wilson explores how the Leadership Circle 360 degree instrument can be used to give your leaders feedback on the extent to which they are creative or reactive leaders

Defining culture and values as leaders


Date: 16/5/2019     Author: David Evans
Categories: Articles
Tags: Culture, Values, Leadership, Barrett Values

David Evans explores the roles of culture, values and purpose in leadership. We can develop the self-awareness and creative competencies to deliver the conditions in which everyone can do their best at work.

How to manage cultural alignment during M&As?


Date: 3/5/2019     Author: David Evans
Categories: Articles
Tags: Culture, Change

David Evans shares his experience of working with organisations during merger and acquisition to build cultural synergy across diverse structures, locations and teams

Use it or lose it - the Apprenticeship Levy fund?


Date: 19/3/2019     Author: Simon Tarver
Categories: Articles
Tags: Leadership

75% is not spent, use yours for the York St John MBA. If your organisation pays the apprenticeship levy (England) talk to Primeast about senior leader degree apprenticeships with York St John University

Line managers as champions of learning


Date: 18/1/2019     Author: Russell Evans
Categories: Articles
Tags: Culture, Learning and Development

How embedding a culture of learning in your organisation starts with line managers and ensures any investment in learning and development is sustained for long term behaviour change and improved performance

It's a wonderful workplace


Date: 8/1/2019     Author: David Evans
Categories: Articles
Tags: Wellbeing

When it comes to management of mental wellbeing in the workplace, there is a fundamental link between an organisation's values, its leadership style and its culture that cannot be overlooked.

Launching the York Executive MBA


Date: 10/10/2018     Author: Primeast
Categories: News
Tags: Leadership

Global business and university academics have joined forces to offer a career-enhancing opportunity for the region's leaders. Level 7 Degree Apprenticeship Executive MBA launched by York St John University and Primeast.

Primeast acquires The Blue Water Partnership


Date: 30/1/2018     Author: Primeast
Categories: News
Tags: Leadership, Teamwork

Automotive leadership and management development specialist The Blue Water Partnership becomes automotive division of Primeast. Founded 17 years ago, Blue Water has worked with Citroen, Honda, Hyundai, Kia, Triumph Motorcycles and Volvo

Managing millennials


Date: 2/3/2017     Author: Primeast
Categories: Articles
Tags: Leadership

Millennials are taking their place in the world of work - it's troubling for some leaders that this group are deemed harder to engage with and understand than any other. We look at what Simon Sinek has said about this generation.

The power of generative listening


Date: 23/1/2017     Author: Clive Wilson
Categories: Articles
Tags: Leadership, Teamwork, Culture

The benefit of listening is something that every good leader will appreciate and understand. Generative listening could hold the key to a more productive future.

Switch on and mix up blended learning


Date: 17/8/2016     Author: Emma Heaps
Categories: Articles
Tags: Leadership, Inclusive, Teamwork

Our Head of Client Solutions offers a different way of looking at how to design a blended learning program is to think about how to make the best smoothie.

Designing The Purposeful Organization


Date: 29/4/2016     Author: Primeast
Categories: News
Tags: Purpose, Leadership

Clive Wilson's new book "Designing the Purposeful Organization" has been published and here you can read some reviews, find out more about the book and a 20% off code for your very own copy.

Primeast presented to HM the Queen at Buckingham Palace


Date: 8/9/2015     Author: Primeast
Categories: News
Tags: Leadership, Teamwork

In recognition for achieving the Queen's Award for International Trade, Primeast's Russell Evans and Sue Walsh were presented to Her Majesty the Queen at Buckingham Palace.

Why You Need To Get Passionate At Work


Date: 5/5/2015     Author: Primeast
Categories: Articles
Tags: Leadership, Culture, Values

Success and passion are intrinsically linked and at Primeast we always stress the importance of loving what you do. It's what gets you up in the morning, makes you strive for better and get back up when you're knocked down.

Roll out a global L&D programme


Date: 29/4/2015     Author: Russell Evans
Categories: Articles
Tags: Leadership, Learning and Development

Taking a global approach to learning and development (L&D) programmes has many benefits for organisations...but the scale and complexity of rolling out global L&D acts as a deterrent for many.

Should you deliver L&D programmes globally?


Date: 5/3/2015     Author: Russell Evans
Categories: Articles
Tags: Leadership, Learning and Development, Culture

Should you roll out learning development programmes (L&D) locally or globally? This is one of the main questions facing learning & development and HR professionals within global organisations.

Managing Ambivalent Team Relationships


Date: 3/3/2015     Author: Simon Tarver
Categories: Articles
Tags: Leadership, Culture, Teamwork, Coaching

An ambivalent relationship is classed as a relationship in which both positive and negative feelings are present, usually with tension and conflict. It's the classic love/hate situation that requires careful balance.

10 Principles to Drive Change in Organization Structure


Date: 25/2/2015     Author: Clive Wilson
Categories: Articles
Tags: Leadership, Change, Culture, Purpose, PrimeFocus

Clive Wilson highlights 10 principles that can be used to support organisational change efficiently and effectively in an increasingly complex business environment.

Women in Leadership: Pauline Yau, Microsoft


Date: 13/2/2015     Author: Primeast
Categories: Articles
Tags: Leadership, Purpose, Culture

Pauline shares her journey, experiences and challenges as a female leader in the Tech industry. And thoughts on the current environment for professional women.

Women in Leadership: Andrea Cartwright, Supergroup


Date: 16/1/2015     Author: Primeast
Categories: Articles
Tags: Leadership, Purpose, Culture

Andrea shared with us her journey, the challenges she's encountered as a female leader, and her tips for those looking to get to the top.

The role of emotional intelligence in the pharma industry


Date: 9/10/2014     Author: Martin Carver
Categories: Articles
Tags: Emotional Intelligence, Leadership, Teamwork

Developing emotional intelligence of those within the pharma industry can improve individual, team and project performance.

Millennials - success is changing, and rapidly


Date: 17/9/2014     Author: Clive Wilson
Categories: Articles
Tags: Culture, Engagement, Leadership, Purpose

Following a challenge at a recent Talent Forum event, Clive Wilson shares his tips on attracting, engaging and retaining millenials. They can bring a renewed energy to your leadership and a breath of fresh air for your existing employees who might also welcome a more modern experience.

What the Tour de France can teach us about teamwork


Date: 1/8/2014     Author: Simon Tarver
Categories: Articles
Tags: Teamwork, Leadership, Culture, Purpose, Engagement

Simon Tarver looks at the Tour de France to show two very different approaches to leading a team. And explores what's needed to avoid building a dysfunctional team.

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