Developing Emotional Intelligence

Transforming performance and behaviours with EQ

Developing Emotional Intelligence Unlocks Performance

Emotional Intelligence (EI) is a set of emotional and social skills that influence the way we perceive and express ourselves and develop and maintain social relationships. It shapes our ability to cope with challenges, and to use emotional information in an effective and meaningful way.

Growing emotional intelligence is the most powerful enabler for your teams, ensuring they are future fit; with the ability to self-regulate and self-lead in any situation, no matter how challenging. Only by understanding your own patterns of thinking and behaviours can you begin to recognise them and consciously manage them for better results.

Building Productive Relationships with EI

Designed specifically for individual contributors, this course is delivered onsite in 2 days or virtually in 5 half days.

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Dynamic Leadership with Emotional Intelligence

Designed for Managers seeking to develop more advanced leadership skills, this programme is delivered in 2 days onsite or as 5 half days, virtually.

View Programme Outline

How EQi 2.0 supports Individual and Team Performance

The EQ-i 2.0 360 assessment is the world's leading measure of emotional intelligence. It examines 15 key competency areas which are critical for building relationships and teams, resolving conflict, improving collaboration and building resilience.

Participants complete the assessment and receive a report detailing the five composite areas: Self-Perception, Self-Expression, interpersonal, Decision-making and Stress Management. Expert coaches will help participants explore how to build on these insights to improve wellbeing, develop better relationships and improve communication and performance as a result.

Understanding Impact

How you 'show up' has a direct impact on the behaviour and performance of others; understanding how to leverage this, will have a significant impact on team performance

Developing Strategies

Once you have the knowledge, you must 'act'. A generative approach to developing emotional intelligence will ensure you continuously reflect, adjust and continue to evolve on the road to mastery

Unlocking Leadership Potential

Building on the insights, leaders must seek to work on areas for development, developing the skills, knowledge AND mindset to be able to lead more successfully and authentically

Expert Coaching

Expert coaching helps leaders to explore insights regarding their own development journey and provides a safe space to explore, reflect, question and challenge for their own improved performance and behaviours

EQi 2.0 Core Competencies

View a sample report below of the EQ-i 2.0 Leadership Report


Building Productive Relationships with EI - Summary Outline

The programme comprises of 2 days onsite or 5 half-days delivered virtually. Participants complete 5 modules:

  • Module 1 - Understanding EQ-i Competencies
  • Module 2 - Self-Expression - developing self-awareness, a growth mindset and learning self-command
  • Module 3 - Self-Perception - exploring behavioural style and developing assertiveness and empathy
  • Module 4 - Interpersonal Skills - transactional analysis and problem-solving
  • Module 5 - Stress Management - developing agility and resilience

Dynamic Leadership with Emotional Intelligence - Summary Outline

The programme comprises of 2 days onsite or 5 half-days delivered virtually. Participants complete 3 modules:

  • Module 1 - Emotional Intelligence in Leadership - effective leadership behaviours, becoming a full range leader, defining your leadership style
  • Module 2 - Understanding Emotional Intelligence - Eqi competencies - a deep dive, the business case, the Johari window
  • Module 3 - Developing Key Competencies - understanding triggers and hot buttons, using EI to manage successful, tough conversations

Developing Emotional Intelligence in Teams - the Results

EQ-i 2.0 is just one of the tools we might employ when working with leaders and teams. All are rooted in either neuro-science based, adult development or positive psychology (positive intelligence) approaches. When teams adopt this approach and improve their EQ, the return on investment is measurable and tangible. *According to a study by researchers Sue Jennings and Benjamin Palme (source:

At MetLife, trained salespeople outsold the control group by


Motorola recorded improved productivity in 93% of trained employees


In a UK restaurant group, higher competency resulted in 34% greater profit growth


At L'Oréal, strength in these competencies resulted in $91,370 increase per sales person

$91,370 per sales person

At CIBC, strength in these competencies account for 32% of booked sales and 71% of pipeline sales

71% pipeline sales

At Sanofi-Aventis Pharmaceutical, the average salesperson with improved competency sold $55,200 more per month

$55,200 per month

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