Design Thinking

Design Thinking is a tried and tested process supported by a selection of practical tools and insights. It encourages an explorative, growth mindset which allows teams to collaborate and identify innovative and creative solutions to complex problems.  

Design Thinking

By taking time to really understand an issue and its impact on users, teams can redefine problems and collaborate to identify innovative solutions to then prototype and test for success. Design thinking requires a mindset shift that encourages teams to fail forward and search for answers to those complex and ill-defined problems. 

Course Content

An interactive introduction to the Design Thinking process, with exploration of practical tools and techniques to implement within the workplace. 

Participants will be guided through several activities which allow application of the framework while testing out the skills needed to achieve success at each stage


  • Innovation
  • Customer Orientation
  • Problem-solving
  • Decision-making
  • Creative Thinking
  • Critical Thinking


  • Agility
  • Accountability


  • Develop an understanding of the 5 stage Design Thinking process
  • An introduction to some tools and techniques which can be implemented in team decision making exercises

How We Do It

Investing in employee development has proven to not only improve performance, but also to improve retention as employees expect and seek out employers who will provide personal and professional development.

Future Skills workshops are designed to stretch and grow skills AND attributes, recognising that everyone is on their own individual development journey. We use a range of approaches to respond to the various adult development stages that people operate at. The content and activities are rooted in experiential learning which has been proven over 30 years of working with organisations to unlock the self-awareness needed.

Our approach incorporates multiple dimensions which results in longer lasting impact - continuous growth far beyond any programme we deliver.


Increasing self-awareness to self-lead and build better collaborative working relationships by unlocking authentic and best self.


Developing critical skills improves performance: communication, problem-solving, strategic and critical thinking, decision-making and leading high performing teams.


Developing systems awareness and strategic thinking to be able to drive growth in line with the organisation's purpose and future vision.


Developing an awareness of external factors which impact on organisational performance and how to build teams and cultures to thrive in complexity.

A multi-dimensional approach to continuous growth

Future Skills Portfolio

Getting future fit means building the mindset to be agile, to be able to operate in complexity, to have the resilience and mental fitness to be able to self-lead and be open to explore, empathise, innovate, navigate and to act. Drawing on industry leading thinking and word-class tools we use in the development of leaders and teams, we categorise future skills into 3 key areas. View our Future Skills modules below:

To understand more about the skill gaps in your organisation we will design and implement a bespoke Development Needs Assessment, ensuring your L & D investment is targeted to ensure your employees are future fit and equipped with the desired skills and attributes for sustainable and continuous growth, contributing to future growth. Find out more about how you can get future fit as an organisation.


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