PrimeFocus™ Mini-Assessment: Complete the Self-Assessment
Change-Readiness Indicator: Complete the Assessment
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
This 2 day course is ideal for 7-15 participants per session although larger groups can be accommodated with an additional facilitator. The course is highly interactive and stimulates a new perspective on how to master customer service fundamentals for a more demanding customer.
Participants will explore the six critical elements of customer service in the context of today's business environment. When companies live these six critical elements customers will return to a service quality that outdoes the competition.
By the end of this program, participants will:
The course is designed for customer service managers, supervisors and representatives and any customer facing service employees in any department in the organization.
All courses can be customized to meet organizational needs. To learn more about how this course might be customized for your needs, please schedule a time to talk.
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