Define cultural expectations to design leadership behaviour
Wherever you go and whatever you do, there are unwritten codes that determine acceptable behaviours. You will dress differently when you attend a charity ball to the clothes you wear for a family barbecue. Depending on the situation and circumstances, you will act differently, too. Take the example of a family gathering again: acceptable behaviour will be different at a funeral when compared to a wedding, even though the same people may be in attendance.
Social expectations extend to the world of work, and the unwritten code that determines acceptable behaviour in the workplace is known as organisational culture.
If such expectations are unwritten, how do we convey them to our people? The answer lies within organisational behaviours, and displaying “how things are done around here”. If everyone arrives for work in a suit and tie, it doesn’t take long for a newcomer to understand that the company operates a formal dress code, even if it is not explicitly stated in the employee’s contract.
In this article, you’ll learn about the seven organisational culture characteristics that your leaders should embrace to determine how they inspire action from their people.
Organizational culture and the expectations of leadership
Organizational culture can be defined as the personality of an organisation. It is its unique characteristics, enveloped in its values and beliefs, and the shared goals of its people. It defines how its people act internally and externally. There are seven distinct characteristics of organisational culture:
- Innovation
- Attention to detail
- Emphasis on results
- Emphasis on human capital
- Promotion of teamwork
- Competitive nature
- Stability
Every organisation will value these characteristics differently. It is the combination of these values that gives an organisation its unique culture. Employees will adjust their behaviours to match those that are expected of them via their perceptions of organisational culture.
How do people compose perceptions of acceptable behaviour and organisational culture? By observing how others around them act. In this context, the way in which an organisation’s leaders act has a significant influence on these perceptions. We see the evidence of this in behavioural leadership theory. It is therefore imperative that an organisation ensures its leaders act to affirm the organisational culture, for their actions will directly influence the behaviours of its people.
How can your leaders affirm your organisational culture?
Leaders must act in line with organisational culture. They must perform how they expect their people to perform. To ensure your leaders inspire action in line with your organisational culture, you must ensure that they understand how your organisation treats each characteristic of culture. You’ll need to define your organisation’s approach to:
1. Innovation
To what degree are employees encouraged to take risks, seek creative solutions, and be innovative in their roles?
2. Attention to detail
Are employees expected to work precisely, and what are the metrics of attention to detail?
3. Emphasis on results
Is your organisation all about the results, or the journey to achieve them? What emphasis is placed on process versus outcome?
4. Emphasis on human capital
What emphasis does your organisation place on people’s wellbeing at work? Does it consider individual success and career progression as important corporate goals?
5. Promotion of teamwork
How does your organisation expect people to work in teams? Are all activities team-based, or are people expected to work autonomously?
6. Competitive nature
Does your organisation expect its people to be aggressively competitive in its markets, and internally? Or does it encourage a more easygoing and relaxed way of working?
7. Stability
This is the degree to which your organisation seeks to promote continuous change versus the emphasis it places on maintaining the status quo.
Once these seven cultural characteristics have been defined, you can coach your leaders to understand them and portray them in their own actions. By matching organisational culture with his or her own leadership traits, a leader will be the conduit that affirms organisational culture and inspires appropriate action of employees.
Contact Primeast today to discuss our Management Development Series, including our Energy Leadership Program, which helps develop high-performing managers into inspirational leaders.