Mastering Communication

Our communication skills are being tested now more than ever. But despite the changes we are facing, an ability to communicate well and influence effectively is critical to success. Doing this effectively requires greater emotional connection and a more empathic approach to communication. This workshop reveals the benefits of generative listening and will help participants develop an intuitive, authentic and open communication style. By exploring a number of proven communications and influencing techniques, participants will build confidence in creating the most powerful impact every time, whatever their business context.

Mastering  Communication

Course Content

Explore the practice of generative listening

Identify your communication style and that of others via the Communication Styles Inventory

Successfully applying the 4 Cs of Communication (Clarity, Coherence, Control and Credibility) for maximum impact

Understand the importance of effective communication when developing a team culture




  • Understand the dynamics of effective communication on both a personal and organisational level
  • Build greater collaboration, creativity and critical thinking in your teams
  • Gain support for your ideas, develop relationships and partnerships, and inspire and encourage others

How We Do It

Investing in employee development has proven to not only improve performance, but also to improve retention as employees expect and seek out employers who will provide personal and professional development.

Future Skills workshops are designed to stretch and grow skills AND attributes, recognising that everyone is on their own individual development journey. We use a range of approaches to respond to the various adult development stages that people operate at. The content and activities are rooted in experiential learning which has been proven over 30 years of working with organisations to unlock the self-awareness needed.

Our approach incorporates multiple dimensions which results in longer lasting impact - continuous growth far beyond any programme we deliver.


Increasing self-awareness to self-lead and build better collaborative working relationships by unlocking authentic and best self.


Developing critical skills improves performance: communication, problem-solving, strategic and critical thinking, decision-making and leading high performing teams.


Developing systems awareness and strategic thinking to be able to drive growth in line with the organisation's purpose and future vision.


Developing an awareness of external factors which impact on organisational performance and how to build teams and cultures to thrive in complexity.

A multi-dimensional approach to continuous growth

Future Skills Portfolio

Getting future fit means building the mindset to be agile, to be able to operate in complexity, to have the resilience and mental fitness to be able to self-lead and be open to explore, empathise, innovate, navigate and to act. Drawing on industry leading thinking and word-class tools we use in the development of leaders and teams, we categorise future skills into 3 key areas. View our Future Skills modules below:

To understand more about the skill gaps in your organisation we will design and implement a bespoke Development Needs Assessment, ensuring your L & D investment is targeted to ensure your employees are future fit and equipped with the desired skills and attributes for sustainable and continuous growth, contributing to future growth. Find out more about how you can get future fit as an organisation.


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