Insights

Keeping the customer satisfied: the key to profit It’s a misconception that price drives customer satisfaction scores. After the Great Recession, when businesses and the […]

Giving feedback can be challenging, and several barriers can prevent you from providing effective feedback. Here are some common strategies to give feedback effectively.

To answer the question of how to motivate a team effectively, it's essential to foster engagement to enhance their sense of purpose and belonging.

Employee empowerment is so highly connected with employee engagement, it is little surprise that many of the advantages of empowerment are directly related to the benefits of employee engagement.

We discuss what makes people react the way they do to transformational efforts, and describe approaches to overcoming resistance to change in the workplace.

When sales teams listen to their customers, sales numbers will speak for themselves Listening to others is a transformative quality. It strengthens personal relationships. It […]

While organizations such as Google are often discussed as shining companies that use employee empowerment, there are countless other firms pushing forward in their markets […]

Activities to Teach Trustworthiness A 1999 poll carried out by the New York Times and CBS asked, “What percent of people in general are trustworthy?” […]

Get real with assistive technology Sales organizations across the United States have worked hard to improve the diversity of their workforce, though one area that lags […]

It’s often said that the best salesmen are the most resilient. But what creates resilience in sales? Ron Willingham, author of Integrity Selling for the 21st Century, […]

There have been plenty of books, papers, and articles written about methods of identifying customer needs, though most fall short of discussing the importance of communicating […]

Accessing the benefits of customer engagement prospecting techniques Sales is a tough world, highly prone to individual, local, national and international economic influences. When economies […]

Integrity Selling is more than just a sales technique; it’s a comprehensive sales training program designed to foster a customer-centric approach to selling.

Process to manage time more effectively to ignite sales In the course leading their teams, sales managers have many responsibilities to contend with, many of […]

In my last post, we looked at appointment-setting scripts that work. In this post I want to delve a little deeper, and examine the art of […]

Influencing is at the heart of integrity selling Many salespeople underachieve because they mistakenly feel that selling is something you do to someone. They believe […]

Thirty years involvement in leadership development has taught the team at Primeast a lot about the nature of leadership and the development of leaders. In […]

2020 saw a dramatic acceleration in the uptake of virtual learning & development. The range of available digital learning platforms and portals exploded; both free […]

Tips to Embed Required Value-Driven Behaviours In our previous article, ‘Creating a purpose-driven organisation: the importance of values in the development of people processes’, we discussed […]

What is an Ambivalent Relationship? An ambivalent relationship is classed as a relationship in which both positive and negative feelings are present, usually with tension […]

Hybrid working is impacting many office workers and their colleagues who are having to change the way they do things. In some organisations, where the […]

Purposeful leadership is more than just a management style; it’s a commitment to leading with a clear sense of direction and intent.

As a leadership development professional and self-confessed leadership geek, I am always on the lookout for new tools, techniques, books, ideas and perspectives. So you […]

A change in attitudes is taking place in businesses around the world and across industries at present, with a group of self-motivated, proactive and action-oriented […]